Support
A real person reads every message. Expect a reply within five business days — usually much sooner.
Send a message
Use the form, or email support@montageengine.com directly if you prefer. If you're writing about a specific deck or post, mentioning its name helps us find it faster.
Things you can do yourself, right now
These are all one click inside the app, no waiting on us:
- Cancel your subscription — Billing screen. Takes effect at the end of the month you've already paid for, and you keep full access until then. See refunds and cancellation.
- Update your card — Billing → manage billing, which opens the Stripe customer portal.
- Export everything — Settings → Export. Downloads a zip of every record and rendered slide your workspace owns.
- Delete your account — Settings → Delete. Removes content, rendered files, the TikTok connection (tokens revoked), your subscription, and your login.
- Disconnect TikTok — Settings. Revokes our access tokens and deletes the TikTok data on its own, leaving the rest of your workspace alone.
Common questions
My workspace is read-only.
That means a payment failed. Open Billing → manage billing and update your card; access returns as soon as the payment clears.
Nothing posted to TikTok.
That's by design — Montage Engine sends drafts to your TikTok inbox and never publishes for you. Open TikTok, find the draft, and post it there.
AI steps aren't running.
AI runs on your own OpenRouter account. Check that your key is still connected in Settings and that you have credit on OpenRouter's side.
Background removal did nothing.
The original image is left exactly as it was when a removal fails, so nothing is lost — try again, and tell us if it keeps failing on the same image.
More in the FAQ, on the pricing page, and in the Terms of Service and Privacy Policy.
Contact
akineticzen LLC82 Wendell St, Ste 100
Pittsfield, MA 01201, United States
Phone: (814) 732-0744
Email: support@montageengine.com